why purcahse with us?

We are authorized dealers for the following brands: RCF, Allen & Heath, ProX, Audix, K&M, Juice Goose, Galaxy Audio, Lex Power, with access to many other brands like JBL, DB Technologies & more. Inquire for more information.

Our customer service and dealer support is one of a kind. We are well immersed into the products we carry. The dealer support policy with RCF products is a premium touch for a premium brand. More details can be found under dealer support.

If you are looking to purchase open box, b stock or used items, we fully test all purchase before we offer them for sale. Even with RCF factory test and support we still test all of our products to guarantee the products function.

Your purchase is not the end but just the being. We offer our production company support that can help with any special occasion, corporate event to live music event.

Purchase with confidence.

We pride ourselves on our customer service. This extends to price matching on new or open box items. We aim to be competitive with great service and pricing. If you find the same deal elsewhere, we would like the opportunity to match it if we can’t beat it.

What is dealer support?

As part of our supporting service to our purchasing customers, we offer exclusive RCF dealer support. This support policy is to help out all of our RCF customers from rentals to sales and more.

If you have a speaker that goes down last minute and/or is waiting for repair, we can offer a tailored service through our rental department to help meet your needs. This can include offering the same model of speaker with a up to 50% discount rental rate off the normal rate and/or special extended rental terms. Extended terms can help for booking that are back-to-back.

Our rental support service can also help anyone that just needs an additional speaker for an event. OR last-minute change in venue where a large PA might be required.

For our Line array customers, we carry full line array systems in stock. The service go above the discounted rental rates and include support additional speakers for you next job to make sure you goes smoothly! From RCF line arrays, RCF subwoofers, wedges or two-way or just extra flying hardware, we are here help!

Our service can expand into our equipment such as trussing, road cases, microphones, mixers and more. Certain items like digital mixers and certain wireless products are excluded.

WHAT PRODUCTS DO YOU SELL?

We are authorized dealers for the following brands:

RCF, Allen & Heath, ProX, Audix, K&M, Juice Goose, Galaxy Audio, Lex Power, and adding on more exclusive brands.

At a special request we have access to many additional brands like JBL, DB Technologies, EAW and D&B Audiotecknik. Inquire for more information.

What production services do you offer?

We are a full sound and light production company with a special focus on audio systems. We offer a full array of small to large scale sound systems. This includes affordable two-way PAs for smaller events, to more premium column speakers for upscale events, corporate AV, and line arrays speaker concert PA system for bigger live events. In addition, we can offer the option of lighting, trussing, stage and mobile power.

What payment types do you accept?

We accept all major credit cards through our website. We also accept all major credit cards, business checks, ACH and cash payments for in person purchases or special deliveries.

Where is your store located?

We are located in Phillipsburg, New Jersy. This central location allows for convenience for our regional customers. We ship to the Continental United States and offer competitive shipping rates for purchases made directly with us.

Advantages of purchase with us

As a fully RCF driven business, we specialize in their products and stand by their name with ours. We provide fully scalable systems, from the smallest rental to the largest concert. With out knowledge, we can recommend and supply the correct sized system for your needs. Building out a new location? Have a stage that needs to cover a lot of people? Give us a call! Sales and Rentals are available, inquire today!

How to spot authentic rcf gear

Always look for the genuine RCF reflective hologram on the back of your speakers. There will be a specific serial number that is provided with your unit to ensure it’s of authentic RCF make. When you shop with us, you will always know that you have the authentic item.

Product Return Policies

30 days on new product only with a 20% restocking fee applied. Customer pays return shipping on all accepted product returns. All products must be returned within their original packaging in the same condition as was received. Once the product has been returned to our facility, product will inspect it for any damage or missing items.

EXAMPLE OF CORRECT RETURN PACKAGING:

1. Item is properly packaged back in it’s original box

2. All strapping related to shipment has been reattached to the shipping box

3. All materials present with the product have been returned, including owners manual, wires, clips and any other item that makes it “complete”. Missing items will be deducted from any authorized return.

EXAMPLE OF INCORRECT RETURN PACKAGING:

1. Item is not sent in it’s original packaging, falls out of the packaging, is damaged in any way due to improper packaging. Any item not sent in it’s original packaging is not eligable for a refund and may be held at our facility at the customer’s expense and only returned if customer pays shipping back to their location. It is very important to properly package the item for return to prevent damage between your location and ours.

2. Item is missing contents. Any missing item of any kind, may it be a clip or owners manual, will make the return ‘incomplete’. The returned product may be still eligable for a refund with the missing item valuation deducted on top of the restocking fee.

3. Items which are swapped out with another product. Returning anything but the correct original product in it’s original packaging is not eligable for return nor shipment back to your location. If we are sent fraudulent items, we will keep them with no refund issued.

Product Rental Policies

Please see our Rental Agreement below for more information.

Rental Guidelines:

Rental window for each item is up to 4 days, starting form the first date of the rental (unless contact is stated otherwise). We allow up to 4 days for the return without penalty.

Example, when item is rented on a Friday it must be returned by no later than Monday (or sooner).

What if item rented was damaged:

If item rented is not returned in the same condition renter can incur additional charges. Additional charges can range from minor cosmetic damage to item being damaged beyond repair. Then we will assist the cost for the repairs, including if item is damage beyond repair.

Inspection of returned items can take up to a 2 week after the return.

What if item was stolen or lost:

If item rented is/was lost or stolen, the renter is responsible for the rented item and will be charge the replacement value. Replacement value can be replacement cost, including retail price.

Rental Insurance Requirements

CERTIFICATE OF INSURANCE or FULL REPLACEMENT VALUE DEPOSIT

Insurance is required for all rental items where CLIENT is operating equipment on their own.  These insurances are NOT required where Haye Productions LLC will set up & operate the equipment.  If you are not sure about insurance requirements for your order / event, please contact us at your earliest convenience for details @ 908-750-6319

This can be covered in the following manner:

1) Equipment Retail Value:  $0 - $1500
- Credit Card on File w/Personal Guarantee

2) Equipment Retail Value: $1500 - $5000
- Full Replacement Value in Cash or Credit Card w/Personal Guarantee OR
- Certificate Of Insurance

3) Equipment Retail Value: $5000+
- Full Replacement Value in Cash or Credit Card OR
- Certificate Of Insurance

CREDIT CARD on FILE w/Personal Guarantee:
Your credit card details will be kept on file in the event of loss, damage, or late return.  A personal guarantee is also required, listing the client as personally responsible for all damages and outstanding balances

FULL REPLACEMENT VALUE:
We will need the FULL Replacement Value of the equipment charged to a credit card, or a cash deposit.  After your rental has been returned, and all equipment tested and verified, the deposit will be released.

CERTIFICATE OF INSURANCE (COI):
Customer shall purchase and maintain insurance of the following types of coverages and limits of liability:

1. Commercial General Liability including contractual liability with minimum limits of $1,000,000 Each Occurrence, $2,000,000 General Aggregate per project or per location, $1,000,000 Products/Completed Operations Aggregate $1,000,000 Personal/Advertising Injury

2. Workers Compensation Statutory Coverage and Employers Liability: a minimum of $1,000,000 each accident, $1,000,000 each employee, $1,000,000 policy limit.

3. Commercial Automobile Liability in the amount of $1,000,000 CSL

Required if Customer is renting equipment from Haye Productions.. Rentals requiring a COI will not be released until COI is received and verified

4. Property/Equipment Insurance covering rentals from Haye Productions LLC including all tools, materials and equipment to the full replacement value as indicated on the provided quote. Failure of the Customer to secure and maintain adequate coverage shall not obligate Haye Productions, LLC for any losses.

Attached to each certificate of insurance shall be a copy of the additional Insured Endorsement that is part of the Customer’s Commercial General Liability Policy. These certificates and the insurance policies required by this Article shall contain a provision that coverage afforded under the policies will not be canceled or allowed to expire until at least thirty (30) days' prior written notice has been given to Haye Productions LLC. Such insurance shall be provided by an insurance carrier rated “A-“ or better by A.M. Best and lawfully authorized to do business in the jurisdiction where the work is being performed. The Commercial General Liability insurance shall include additional insured coverage.

Certificate Holder:
Haye Productions, LLC. its officers, agents, employees and assigns
18 Country Club Ln, Phillipsburg, NJ 08865

Certificate wording:
Haye Productions, LLC., its officers, agents, employees, and assigns and the facility landlord are included as Additional Insured as respects to liability coverage and Loss Payee as respects to property/equipment coverage.

If you have any questions pertaining to insurance, limits, and coverage needed please contact us and we’ll be happy to assist..